Frequently Asked Questions

Common Questions Before Ordering

  • How do I placed an order?

    At the top of every page you will see a vehicle menu. Enter your vehicle's Make, Model and Engine in our vehicle menu and click on the "SEARCH" button. You'll see a list of all parts in our catalog that fit your vehicle. If you need help with the order process you can call us at +971 55 285 9814

  • I could not find the part that fits my car, what do I do?

    If you cannot find the part that you are looking for, you can request a part, simply fill out the form and our team will contact you regarding parts availability. Submit request

  • What is a Genuine Part?

    A Genuine part is a part that is originally put in the new vehicle and it comes with the manufacturer's logo on it.

  • What is an OE Part?

    An OE parts (Original Equipment) is part built by the same company that built the original product for the car manufacturer's. These parts are the same as the Genuine parts but cheaper as you are not paying for the privilege of having the car manufacturer logo on it.

  • What parts does Tamshee.com sell?

    We're selling excursively OE parts made by the most respected company in the world such as ( Bosh, Valeo...). Our pledge is to provide you with the highest quality replacement parts for your vehicle.

Common Questions for Delivery and Returns

  • Tell me more about delivery time?

    Tamshee.com has partnered with Aramex, a global brand recognized for logistics solutions. By ordering online you can save your time and be delivered to your doorstep or office within 2-4 Business days. You will be notified when the courier picks it up.

  • Is it possible to exchange a part if it does not fit my vehicle?

    We do understand that sometimes the wrong items are purchased and an exchange is needed. Please check our return and cancellation policy for the process on how to do this easily. https://tamshee.com/index.php/orders-return/

  • Can I change my mind after receiving the part?

    We are confident that the parts we provide are highest quality because they're from the most respected equipment manufacturer in the industry. However, if you are not fully satisfied with your order you can return your parts and get refund within 30 days of delivery date. Refunds will be credited in full amount (excluding shipping charges) in the same form as the original payment type.

Common Questions for the Payment

  • What are the different payment options?

    At Tamshee.com we like to be as flexible as possible to give our customers the peace of mind they deserve. We accept both cash and credit/debit card payments. Cash payments will be charged a 10 AED collection fee.

  • How do you guarantee a safe online payment?

    Like the respected airline company in the region, our protection mechanisms ensures all your online payments well secured against fraud. That’s why we've added an extra level of security with the 3-D Secure technology programs. This one has been verified by Visa and MasterCard and that protect you from the unauthorized use.